Hey folks! Happy New Year. =)
This is just a heads up about some changes in how I handle my shop in SL. Usually I release scads of items regularly, most of these are unveiled at any number of events and hunts which I entertain each month. All my items come in 10 per set, and releasing 20+ sets per month is fairly normal for me. That is a lot of work. I don’t believe people understand the amount of work which goes into creating these things. I tend to work 10-16 hour days nearly every day, just creating textures, wrestling with pixels so there are no texture pulls (which is a monstrous feat each time), and I become this antisocial entity whose soul drive is to create.
A lot of things are changing in my offline world, such as my SL partner Talus who helps run the shop with me will be moving in with me IRL. A real job to come, real obligations which my time investment into SL content creation is not conducive to. My offline life is no longer just about me and only me. I simply do not have the time to commit myself to mass releases every month anymore. Also, at the rate I have been going for the last two years or more, I am beginning to burn out from the workload.
Therefore, with all that said, I am going to be slowing down on bulk releases and events I join (We ♥ RP will continue to be a main event for La Boheme, but perhaps every other month instead of every month). The store is teeming with polishes, mesh eyes and cosmetics, a wealth for anyone and everyone to enjoy. I will continue to make things, but investing 16 hour work days is not going to be possible anymore. I need time to spend with my loved ones and work, and write and enjoy life outside of pixels. =) Also, to learn mesh, because Talus and I have a mountain of inspiration to work from and want to make mesh stuffs together.
So, the upside is that new content will come, just at a slower pace. Our prices will remain low and fair as I am an advocate of not overpricing. Also, hopefully, the store will expand if I get mesh under my belt once and for all instead of simply dabbling. This also means, if you drop a notecard on me for customer assistance, I may not get to it for a day or three depending on how often I log in – However, I will get to it ASAP, promise. ♥
Thank you for being such loyal customers and I hope that you continue to enjoy the content from La Boheme. Most of all, thank you for understanding that life beyond SL should always come first.
I am still on vacation at the moment, which means I am not logging into SL because I am on vacation. I will pop in when I can to attend to any possible customer notecards left for me, but accessing SL daily is not happening at present. Thank you for understanding my MIA. After the fifteenth I will return to SL.
Twice in December I got hit by two different customers submitting long lists of their previous purchases to me, requesting I resend every item they have ever purchased to them. No. I will not do this for anyone again. If your inventory is too congested to find your purchased items, then perhaps you should consider cleaning your inventory. I am a content creator and a merchant, and my time to dedicate to SL is now under constraints. It is not my job to sift through my store inventory to give you all your items over a second time.
If it is a purchase within the last 30 days which you are having problems with, submit a notecard to Santana Lumiere, including transaction information with item names and dates. Not gyazo or SL snapshots, not ims which get lost in the magnitude of messages and notices I receive all day long every day – my messages cap every day. On the front of my SL profile it says contact by notecard + transaction info, please adhere to that! ♥ I will get to them, it just might not be the same day the note was dropped on me. Patience. Excessive hounding of me or rudeness will be met with zero customer support. I’m a person, not a corporation. Thanks!